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FAQs

Frequently Asked Questions

 

1. Do you accept returns?

Absolutely. We stand behind every product we offer. Our return window begins on the day you receive your order, not the day you place it. This ensures you have ample time to evaluate your purchase. If a shipment arrives outside our standard 30-day return window due to extended transit times, we’ll gladly make accommodations.

 

 

2. My item showed up damaged. What should I do?

We’re here to help if anything arrives in less-than-perfect condition.

  • Step 1: Inspect Upon Delivery – Please examine your items as soon as they arrive.

  • Step 2: Let Us Know As Soon As Possible – If you notice damage, contact us right away. Send a brief description and attach photos if possible.

  • Step 3: We Make It Right – Whether it’s a return, replacement, or refund, we’ll work with you to resolve the issue quickly and fairly.

 

3. Where do you ship?

We currently ship to all contiguous U.S. states (the lower 48). At this time, we do not deliver to Alaska, Hawaii, or U.S. territories.

 

4. What if my shipment is taking longer than expected?

While we strive for timely delivery, occasional delays can happen due to factors outside of our control.

  • Most orders arrive within 10 business days (2 for processing, up to 8 in transit).

  • If your order is more than 3 business days past that window, please contact us.

  • Reach out anytime at hello@velocehaus.com and we’ll look into it right away.

 

5. Which payments do you accept?

Credit/Debit Cards (American Express, MasterCard, Visa, and Discover) PayPal, Google Pay, and Apple Pay

 

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