Shipping policy

We currently deliver across the contiguous United States. At this time, we do not ship to Alaska, Hawaii, or international destinations.

Orders placed on weekends or holidays will be processed on the next business day.

Once your order is confirmed, it is sent directly to our supplier for fulfillment.

You’ll receive an email with tracking information as soon as your order ships.

Since shipping is handled directly by our suppliers, carriers may vary depending on the product and location.

If you have questions about your shipment, our support team is here to help.

If you need to make changes or cancel your order, please reach out through our [Contact Us] page as soon as possible.

Once your order has been dispatched, modifications may no longer be possible.

Please inspect your order at delivery.

If your item arrives damaged, contact us immediately with a description and photos of the issue.

We’ll work quickly with you to arrange a replacement, return, or refund — whichever you prefer.

Shipping Delays

While most orders arrive within the estimated delivery window, delays can occasionally occur due to factors outside our control.

Please allow up to 3 extra days beyond the standard shipping timeframe before contacting support.

Email: hello@velocehaus.com

Phone: +1(949)229-2361